LubbockElectric.Org
We Serve Lubbock
The Public Utility Commission of Texas regulates the state’s electric and telecommunication utilities, implements respective legislation, and offers customer assistance in resolving consumer complaints.
At LubbockElectric.org, our goal is to help customers whom are new to open-market competition. When it comes to an essential utility service as import as electricity, we want to first protect customers. Our next goal is to get you the lowest electric rate possible and make a smart, informed, and educated choice when selecting an electric plan with a competitive electricity provider.
What is electric deregulation?
In 1999, the Texas Legislature passed a deregulation law that made it possible for consumers in most parts of Texas to choose their own electric company. The new law was passed to encourage free market competition and lower prices. Some areas, such as municipalities and cooperatives, were not required to deregulate, so customers in those areas may not have electric choice.
What changed in electric service?
People living in specific zip codes in and around Lubbock can choose their electric company (also called a Retail Electric Provider or REP). What did not change? The same wires companies (also called Transmission and Distribution Utilities) continue to deliver electricity to homes and businesses, regardless of which company is selling a customer electricity. Local wires companies still read meters, respond to service interruptions, and continue to maintain the poles and wires.
Does everyone in and around Lubbock get to choose their electric provider?
No. It depends on where in Texas you live. Some communities are served by municipalities, cooperatives, or investor-owned utilities, so electric choice is not available.
With competition, will the reliability of my electric service change?
No. Regardless of which electric company you choose, your electricity will continue to be delivered safely and reliably by the local wires company, which is regulated by the PUC.